What to try and do once you have received your children electric
If you’ve just received your Kids ride on car, you’ll be keen to get it up and running. This guide will tell you how to make sure your children can start playing with their incredible new toy as quickly as possible.
The first thing to do, even before you sign for your car, is to check the box to make sure it has not been damaged during shipping. In the unlikely event of courier mishandling, it is vitally important that you report this as soon as possible so that the courier can return the damaged item to us and we can quickly get you a replacement.
This is a very rare occurrence, but we want to make sure that you get the car you have paid for. Damage in transit needs to be reported within 48 hours, so make sure you give it a brief inspection on arrival.
Our cars come part assembled, so the first step is to carefully unpack the various parts from the box. Find the manual and turn to the parts index page, then lay the parts out in order. The manual will provide specific instructions on how to put together your particular model of car, so make sure you familiarise yourself with the steps before you get started.
While assembly details will be different for each car, there are some key pointers that can really help. First, make sure that if your wheels come with pins to secure them to the axle, that these pins are properly inserted.
Another key area is the battery. For safety reasons, batteries are shipped disconnected, so you will need to hook up a few wires in the battery compartment. The exact details of this are different for each car, but in many cases there will be red and white connectors which you will need to attach. Make sure that you only connect wires to connectors of the same colour. Your manual will help you to make sure you have done this right.
If you’d like further info on how to assemble your kids electric ride on, you can watch the video below, which outlines the basic steps and offers answers to some common questions.
Once your car is assembled, you need to charge the battery. We recommend that on this first charge you charge 6V batteries for at least eight hours, 12V batteries for at least 12 hours and 24V batteries for at least 18 hours. This ensures that the battery is at maximum capacity, and helps to maintain good battery health in the future. Good battery care is vital to getting the most out of your electric car, which is why we recommend never running the car until it is fully dead. Instead, charge when you hear the motor start to lose power, which will occur when the battery is very low.
Once your car is assembled and charged, you’re ready to go. Explore features like MP3 player, remote control, and see just how much fun kids can have with their very own electric car!
If you’re having difficulties and can’t get the car to start, then you can follow the checklist below, which will more than likely help fix the problem:
In the first instance please make sure you have connected the battery terminals tightly as these cars are usually shipped with one terminal disconnected for safety reasons. If necessary crimp these connectors with a pair of pliers.
Also make sure all the connections and wires are sound and firmly connected.
The charger should be getting warm after 3 to 4 hours. Please note the car will not operate whilst the charger is still connected to the car which is also a safety feature.
Please check the connection is good to the fuse which is the small black box approximately 1 inch square on the red battery terminal wire.
If your car has both remote and manual function can you please try it in both modes as on rare occasions the switch may not work on one of the two functions and this can cause the car not to start. The switch can be removed and realigned relatively easily.
Finally, if all else has failed providing your car has an on off switch rather than a key switch, prise the switch from the car body using a small flat bladed screwdriver, remove the two wires terminals from the switch and temporarily join together to override the switch to see if the switch is at fault. If this is the case, we can provide a replacement switch. This is the most common fault, though it is still very rare.
Checks for non-working car
On/ Off Switch Test
If you have any issues with spare parts or batteries, or if there is anything about your car that you are unsure of, please email us at Sales@11cart.com and our team will be happy to help. We offer a full remote support service, so f you have any difficulties, just send us an email and our friendly team will be in touch.